Refund policy

We want you to feel confident in every order. If something isn't right, we're here to help.

Change of mind

Because our products are consumable, we can only accept change-of-mind returns on items that are unopened, with their original seal intact, within 14 days of delivery. For food safety reasons, we're unable to accept opened products or discovery sets for a change of mind.

Return postage for change-of-mind returns is the responsibility of the customer. We recommend a tracked service, as we cannot be responsible for items lost in transit.

How to return

Please contact us before sending anything back, with your order number and the item you wish to return. Our products are dispatched directly from the New Zealand makers we work with, so we will confirm the correct return address with you.

Refunds

Once your return has been received and inspected, we will process your refund to the original payment method. Please allow up to 10 business days for it to appear, depending on your bank.

Damaged, faulty or incorrect items

If your order arrives damaged, with a broken seal, past its best-before date, or not as described, please contact us within 7 days of delivery with a photo and we will arrange a replacement or refund at no cost to you. This does not limit your rights under the Consumer Guarantees Act 1993.